Shipping policy
Shipping Policy
At CalmTail, we are committed to delivering your order quickly and reliably.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
We ship from US-based warehouses whenever possible. Estimated delivery time is:
- United States: 5–14 business days
Please note that delivery times may vary depending on your location and external factors such as weather or carrier delays.
Shipping Costs
We offer standard shipping rates calculated at checkout. In some cases, we may offer free shipping promotions.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Delayed or Lost Packages
If your order is delayed or lost, please contact us at info@calmtail.com and we will assist you as quickly as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Customs & Duties
For US orders, there are no additional customs fees. For international orders, customers are responsible for any customs duties or taxes.
Contact Us
If you have any questions about your order, please contact us at info@calmtail.com.